Emerging Digital Trends in Wealth Management & Private Banking

The wealth management landscape is undergoing a transformative shift accelerated by emerging technologies that challenge conventional approaches, ushering in an era marked by enhanced efficiency, precision and tailored experiences for the Ultra-HNI.

While Blockchain, AR/VR and other technologies begin to find their place in mainstream private banking; the advent of Gen AI and its rapid adoption exemplifies the art of possible and promises a future of hyper-personalisation, enhanced security and boundless opportunity.

9 out of 10

Private bankers believe that technology is critical in engaging and managing the Ultra-HNI client

1 in every 5

Ultra-HNIs highlights that robust digital platforms and tools are a significant factor when selecting a wealth management or private banking partner

Digital Solution for Managing Wealth


  • a. Cybersecurity measures like ‘Digital Identity’, etc.
  • b. Live analytics/ gamification to evaluate portfolio effectiveness
  • c. Generative AI based advisory and portfolio management services
  • d. Industry forecasts and trends online, industry news
  • e. Additional transparency and ease of business via tech-enabled discretionary portfolio management services
  • f. Tech enabled interactive wealth/ portfolio reports and dashboards accessible online/ mobile

TOPIC 1

The Future is Intelligent: Humans + AI = A Winning Formula

01. The Future is Intelligent: Humans + AI = A Winning Formula

8 in 10

Private bankers believe, among all technologies, Gen AI will have the biggest impact of Wealth Management

An AI-first approach towards transformation focussing on developing operational efficiencies, exceptional and prompt customer service, strengthening risk management and boosting employee productivity would be a game changer for businesses. For Ultra-HNIs, it means taking informed investment decisions backed by data, deeper insights into market trends and efficient risk management.

01. The Future is Intelligent: Humans + AI = A Winning Formula

The following are some use cases that are anticipated to be embraced in the coming years and are currently in the early stages of adoption:

Personalised Investment Strategy

Today, private bankers and investment advisors use their expertise to tailor investment portfolios to best suit the client’s short-term and long-term goals.

Insights Delivered with Clarity

With the help of Gen AI, clear, concise portfolio reports with interactive charts and custom insights tailored to the Ultra-HNIs preferences can be created instantly.

Enhanced Customer Service

Virtual agents, driven by Gen AI, can transform how private bankers engage with the Ultra-HNI. Gen AI bolsters knowledge management, providing private bankers with immediate access to pertinent data.

Future-proofing the Portfolio and Managing the Risk

With the growth of wealth and investments comes an escalation in risk. Portfolio diversification serves as a strategy to reduce some of this risk, yet it is not a complete safeguard, leaving a perpetual vigilance over asset performance.

TOPIC 2

Exploring New Frontiers: Other Emerging Technologies Impacting Wealth Management

02. Exploring New Frontiers: Other Emerging Technologies Impacting Wealth Management

Blockchain

Blockchain is a decentralised digital ledger, or database, that stores information — or even value — in a manner that is not easily altered by any single party. It facilitates the secure, transparent and tamper-proof flow of data.

Blockchain enables the digitisation of real-world assets, a process known as tokenisation, allowing for the free transfer of these digital tokens across decentralised networks. This gives investors a greater variety of investment opportunities and opens new channels for promoters to raise capital. While its most notable application, cryptocurrency, has elicited mixed reactions from investors and regulators alike, the potential of blockchain technology extends well beyond this use case.

NFTs

NFTs are redefining the world of collectibles – particularly digital art. Leveraging blockchain technology, NFTs instill blockchain’s characteristics to digital artwork, making them unique assets that can be owned and traded like traditional art pieces.

The ownership of these NFTs cannot be altered unless transferred transparently, usually in exchange for monetary value.

1 in 3

Ultra-HNIs that spend on art and collectibles, own NFTs

Graphic designer Beeple’s digital artwork, ‘Everydays: the First 5000 Days’, sold for just over $69 Million at Christie’s, making it the most expensive NFT ever sold

02. Exploring New Frontiers: Other Emerging Technologies Impacting Wealth Management

Augmented & Virtual Reality

While not novel concepts, industries around the globe continue to discover new and creative applications for Augmented Reality (AR) and Virtual Reality (VR) to deliver value. Private Banking is no exception.

For Ultra-HNIs, in-person meetings with their private bankers are crucial in fostering trust and having transparent and meaningful engagements. However, demanding schedules often compel them to resort to remote interactions via video-conferencing platforms.

Metaverse

The Metaverse is a collection of virtual spaces — a shared environment where users can interact and collaborate remotely, whether to work, play or invest.

Ultra-HNIs can explore investment opportunities and even raise capital in this virtual domain. They can acquire digital real estate within metaverses and even showcase digital art NFTs they own in their ‘digital homes’. While still in its nascent years, the metaverse is shaping up to be a transformative frontier for wealth and asset management.

A leading private global bank has established exclusive lounges for Ultra-HNIs in the Metaverse

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