Lafayette Luxury Concierge*

Steps to Avail the Membership

1. You will receive an e-mailer from privatebanking@kotak.in to ‘activate the membership’ with a unique code, along with Lafayette Contact Center# details.
2. On registration, you will receive a notification via e-mail sent by Lafayette, along with a starter guide within 48 hours
   It includes a welcome message that covers what you can expect in terms of services, explore experiences, how to book them, make payments, access your Lifestyle RM details, etc. Based on the details given by you, choose how you want to be connected with Lafayette to avail their services. Under each membership, 6 family members can register and avail the services.

Disclaimer #Lafayette Luxury Concierge registration timings – Monday to Saturday, 9 AM to 8 PM. Lafayette Membership is only for eligible Kotak Mahindra Bank clients that qualify for it. The client will have to register directly with Lafayette by following the steps mentioned in the e-mail, within 3 months of receiving it. To activate membership you will be directed to a third-party website/ app/ customer center, owned and operated by an independent party on-boarded with Kotak Mahindra Bank. The membership, once activated, shall be valid for 1 year from the date of activation. For additional details, please visit www.kotakprivate.com. Terms & Conditions

• Client is a person availing the membership.
• This offer has been made solely and entirely by Lafayette Luxury to the eligible clients of Kotak Mahindra Bank.
• Eligible clients will need to activate the membership via Lafayette by providing details along with the voucher code within 3 months of receiving the same.
• The membership will be valid for 1 year from the date the client activates his or her membership.
• This offer cannot be combined with any other offers.
• Membership only entails access of the concierge services – client will have to pay for the end service that they avail via the concierge and the service charges levied via the concierge.
• The offer is non-negotiable, non-transferable, and non-cashable.
• Participation in this offer is voluntary.
• Any client eligible for the offer shall be deemed to have read, understood, and accepted these terms and conditions of Lafayette Luxury Concierge before availing the offer. Kotak Mahindra Bank merely facilitates its clients to avail the offer, and it is in no way concerned or connected with the terms and conditions, and services provided by Lafayette.
• Kotak Mahindra Bank and Lafayette reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add, alter, modify, change, or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
• Kotak Mahindra Bank and Lafayette reserve the right to revoke the offer if at any time it isbelieved that the same is being misused or that the offer terms and conditions are being violated.
• Kotak Mahindra Bank shall not be responsible or liable in any manner whatsoever for any deficiency or inadequacy in the services rendered by Lafayette, its agents, or representatives in connection with the offer, and the client, hereby understands, acknowledges, and agrees not to hold the Bank responsible or liable for, any losses, damages, costs, charges, expenses, claims (whether direct or indirect), actions, or demands suffered by the client in relation to availing the benefits under the offer.
• Kotak Mahindra Bank holds out no warranty and makes no representation about the quality, delivery, or otherwise of the goods and services offered by Lafayette Luxury Concierge.
• Any issue, dispute, or claim arising out of or in relation to availing of the benefits under the offer must be resolved by the client directly with Lafayette by contacting Lafayette customer help desk by writing to support@lafayetteluxury.club / concierge@lafayetteluxury.club.
• The decision of Kotak Mahindra Bank and Lafayette in all matters in connection with and incidental to this offer is final and shall be binding on all persons.
• All taxes, duties, levies, or other statutory dues and charges payable in connection with the benefits of the offer shall be borne solely by the client and the Bank will not be liable in any manner whatsoever for any such taxes, duties, levies, or other statutory dues and charges.
• The Bank reserves the right to disqualify any client from the benefits of the offer if any fraudulent or suspicious activity is identified as being carried out for the purpose of availing the benefits under the offer.
• Disputes, if any, arising out of or in connection with or as a result of the above offer or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts/tribunals in Mumbai.
• The features/benefits of the Lafayette corporate memberships availed as part of the Kotak Mahindra Bank offer will differ from the features/benefits of the Lafayette retail membership as availed directly through Lafayette.
• Eligible customers will need to activate the membership via Lafayette by calling +91 91 5761 5761 OR +91 91 5762 5762 and providing required details along with the voucher code provided within 3 months of receiving the same.
• Both the dedicated lines are available from Monday to Saturday from 9 am to 8 pm for new registrations, EXCEPT Public holidays
• Once client is registered, concierge service is available 24*7, 365 days. The Lifestyle manager shall take the request of the customer but it shall be initiated the next working day

PFB a consolidated list of holidays and limited support days till the 31st of Mar’23

Date	Topical day
24/10/2023	Dussehra
13/11/2023	Diwali
14/11/2023	Diwali Padwa
29/12/2023	Only helpline available*
30/12/2023	Only helpline available*
31/12/2023	Only helpline available*
01/01/2024	New Year
02/01/2024	Only helpline available*
26/01/2024	Republic Day
25/03/2024	Holi

*From 29/12/2023 to 2/01/2024 (barring the 1st of January) services will only be available in the two time slots mentioned below for ongoing service requests:

• Morning 10:30 PM-12:30 PM (IST)
• Evening 3:00 PM – 5:00 PM (IST)

No new requests will be taken during these days as none of the channel partners are working starting Thanksgiving from the 23rd of December every year.

Every registered member is provided the contact details of the Lifestyle Manager in the welcome email that they receive once their membership is activated, which is also the primary helpline number for the clients. . The two numbers +91 91576 15761 , +91 91576 25762 which are also mentioned on the welcome email are supposed to be only for registration but for emergency cases, if there is no response from the Lifestyle manager, these numbers can be called. Additionally, the official contact number for Lafayette Luxury is +91 89229 89229 which is not a dedicated line.